WARNING: This website sells tobacco products. Tobacco use causes lung cancer, heart disease, emphysema, and may complicate pregnancy. Quitting smoking now greatly reduces serious risks to your health. You must be 21 years of age or older to purchase from this website.
By accessing or using the Ross Family Cigars website (rossfamilycigars.com) or placing an order, you agree to be bound by these Terms and Conditions in full. If you do not agree with any part of these terms, you must not use this website or purchase any products.
Ross Family Cigars reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the revised terms.
You must be at least 21 years of age to purchase tobacco products from Ross Family Cigars. By placing an order, you represent and warrant that:
Ross Family Cigars complies with all applicable federal and state age verification requirements. We reserve the right to cancel any order where age cannot be verified, and to require an adult signature upon delivery. Any person who misrepresents their age to purchase tobacco products may be subject to legal penalties under applicable law.
Ross Family Cigars complies with the Prevent All Cigarette Trafficking (PACT) Act and all applicable federal and state tobacco regulations. By placing an order, you acknowledge that:
Tobacco products cannot be shipped to all locations. Ross Family Cigars does not ship to states, cities, or localities where the sale or delivery of tobacco products is prohibited. It is your responsibility to ensure that the receipt of tobacco products is lawful in your jurisdiction before placing an order.
All shipments require an adult signature (21+) at the time of delivery. If delivery cannot be completed due to the absence of a qualifying adult, the package will be returned and no refund will be issued for shipping costs.
Ross Family Cigars is not responsible for any delays, losses, or damage caused by shipping carriers or customs authorities.
All orders are subject to availability and acceptance by Ross Family Cigars. We reserve the right to refuse or cancel any order at our discretion, including orders that appear to be placed by dealers or resellers, or orders that cannot be verified.
Prices are listed in US dollars and are subject to change without notice. Sales tax will be applied as required by applicable law. Payment must be received in full before orders are processed and shipped.
By providing payment information, you represent that you are authorized to use the payment method provided and authorize Ross Family Cigars to charge the full order amount including applicable taxes and shipping fees.
Due to the nature of tobacco products and applicable regulations, all sales are final. Ross Family Cigars does not accept returns or exchanges on tobacco products once an order has been shipped.
In the event that you receive a damaged or incorrect order, please contact us within 7 days of delivery at CONTACT@rossfamilycigars.com or +1 203 520 7601. We will review your claim and, at our sole discretion, may offer a replacement or store credit.
Refunds will not be issued for orders refused at delivery, undeliverable due to an incorrect address provided by the customer, or returned due to the absence of a qualifying adult at time of delivery.
Tobacco products sold by Ross Family Cigars are intended for adult smokers only. Cigars and other tobacco products are addictive and cause cancer, heart disease, and other serious health conditions. Smoking during pregnancy can harm your baby.
By purchasing from Ross Family Cigars, you acknowledge that you are aware of the health risks associated with tobacco use and assume full responsibility for your decision to purchase and use tobacco products.
All content on this website, including but not limited to text, images, logos, graphics, product designs, and brand names, is the exclusive property of Ross Family Cigars and is protected by applicable copyright, trademark, and intellectual property laws. You may not reproduce, distribute, or use any content from this website without prior written permission from Ross Family Cigars.
The Ross Family Cigars name, logo, and brand marks are registered trademarks of Ross Family Cigars. All rights reserved. Unauthorized use, reproduction, imitation, or simulation of our trademarks — in whole or in part — is strictly prohibited and may constitute trademark infringement under federal and state law, including the Lanham Act (15 U.S.C. § 1051 et seq.).
This includes, but is not limited to:
Ross Family Cigars actively monitors and enforces its trademark rights. Any infringement will be pursued to the fullest extent of the law, including civil action for damages and injunctive relief.
If you wish to request permission to use any of our trademarks or brand assets, please contact us at CONTACT@rossfamilycigars.com.
To the fullest extent permitted by applicable law, Ross Family Cigars, its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website, your purchase of products, or your use of tobacco products purchased through this website.
Our total liability to you for any claim arising out of or relating to these Terms or your purchase shall not exceed the total amount paid by you for the order giving rise to the claim.
This website and its content are provided "as is" without warranties of any kind, either express or implied. Ross Family Cigars makes no representations or warranties regarding the accuracy, completeness, or reliability of any content on this website.
Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using this website, you consent to the collection and use of your information as described in our Privacy Policy.
We will not sell or share your personal information with third parties except as required by law or as necessary to process your order (e.g., shipping carriers, payment processors, age verification services).
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Connecticut, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in the State of Connecticut.
If you have any questions about these Terms and Conditions, please contact us: