Privacy Policy — Ross Family Cigars

1. Introduction

Ross Family Cigars ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at rossfamilycigars.com or make a purchase from us.

By using this website, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use this website.

This website sells tobacco products and is intended solely for adults aged 21 and over. We do not knowingly collect personal information from anyone under the age of 21.

2. Information We Collect

We may collect the following types of personal information:

Information you provide directly:

Name and date of birth (for age verification purposes);
Billing and shipping address;
Email address and phone number;
Payment information (processed securely through PayArc — we do not store your full card details);
Any messages or inquiries submitted through our contact form.

Information collected automatically:

Browser type and version;
Device type and operating system;
IP address and approximate geographic location;
Pages visited and time spent on the website;
Referring website or source;
Shopping cart and session data stored in your browser.

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders, including verifying your age as required by law;
To communicate with you about your order, including confirmation, shipping updates, and delivery notifications;
To comply with federal and state tobacco regulations, including PACT Act reporting requirements;
To collect and remit applicable state and local taxes;
To respond to your inquiries and provide customer support;
To improve and maintain our website and services;
To protect the security and integrity of our website and prevent fraud;
To enforce our Terms and Conditions and other applicable policies.

We do not sell your personal information to third parties for marketing purposes. We do not use your information to send unsolicited promotional communications unless you have expressly opted in to receive them.

4. Legal Basis for Processing

We process your personal information on the following legal grounds:

Contractual necessity — to fulfill your order and deliver products you have purchased;
Legal obligation — to comply with federal and state tobacco laws, tax reporting requirements, and age verification mandates;
Legitimate interests — to operate, secure, and improve our website and services;
Consent — where you have provided explicit consent, such as for optional communications.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Payment processors — your payment information is transmitted securely to PayArc to process your transaction. PayArc is bound by their own privacy and security standards.
Shipping carriers — your name and delivery address are shared with our shipping partners (such as UPS or FedEx) to fulfill and deliver your order. Adult signature confirmation is required upon delivery.
Age verification services — your name, address, and date of birth may be shared with a third-party age verification provider to comply with legal requirements for tobacco sales.
Government and tax authorities — as required by the PACT Act and applicable state and federal law, we may report tobacco sales to relevant authorities and collect applicable taxes.
Legal compliance — we may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, tax, and regulatory obligations. Order records may be retained for a minimum of seven (7) years in accordance with applicable tax and business record requirements.

Shopping cart and shipping preference data stored in your browser's local storage remains on your device until you clear it manually or it is cleared by your browser settings.

7. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. These measures include:

SSL/TLS encryption on all pages of our website (indicated by the padlock in your browser);
Secure, server-side processing of all payment transactions through PayArc — your full card details are never stored on our servers;
Storage of sensitive configuration files outside the publicly accessible web directory;
Regular review of our security practices.

While we take every reasonable precaution to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use caution when transmitting personal information online.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to access — you may request a copy of the personal information we hold about you;
Right to correction — you may request that we correct inaccurate or incomplete information;
Right to deletion — you may request that we delete your personal information, subject to legal retention requirements;
Right to object — you may object to the processing of your personal information in certain circumstances;
Right to data portability — you may request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at CONTACT@rossfamilycigars.com. We will respond to your request within 30 days. Please note that we may need to verify your identity before processing certain requests.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your California privacy rights, please contact us at CONTACT@rossfamilycigars.com.

10. Third-Party Links

Our website may contain links to third-party websites, including our payment processor and social media platforms. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

This website is strictly intended for adults aged 21 and over. We do not knowingly collect, use, or disclose personal information from anyone under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information. If you believe we have collected information from a minor, please contact us immediately at CONTACT@rossfamilycigars.com.

12. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Your continued use of our website following any changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Email: CONTACT@rossfamilycigars.com
Phone: +1 203 520 7601
Website: rossfamilycigars.com